Michelle, Patient Coordinator & Marketing
Michelle is a patient coordinator and office administrator for the ECAPS team. She also leads our New York City location, Medique. Michelle assists patients with scheduling appointments and provides them with a sense of comfort from initial phone call to office visit and throughout their journey. She earned her B.S at Fairleigh Dickinson University in Media Communications and Marketing and uses her knowledge towards her Marketing role at Medique. Michelle is also certified in treatments such as laser hair removal, microneedling, and IPL. She is a well-rounded individual who is passionate about the medical field and takes pride finding opportunities to help patients, staff, and the practice.
Carol, Patient Coordinator
Playing a key role on our team, Carol is one of our patient coordinators. Her role involves handling appointments and assisting with patient care. She attended Berkeley College to broaden her Business Administration understandings. Carol is also bilingual and can help with our Spanish speaking patients. Her passion for helping others and her warm demeanor is what makes her best suited for this role.
Jill, Patient Coordinator
Jill joined the ECAPS team in 2022 as a patient care coordinator for Dr. Jonathan Keith and Dr. Stephen Viviano. She has been a part of the healthcare industry since 2000 venturing to the Plastic Surgery field in 2009 and working with Gender Affirmation patients since 2016. She is the first point of contact for our patients while providing support throughout the surgical process from start to finish, along with superior customer service and contagious positive vibes. With an attentive and professional manner, Jill strives to make every patient feel welcomed with the utmost support, ensuring their experience is a delightful one. Jill is also a supporter of the LGBTQ community. She takes great honor and has a passion for being your advocate through each step of the process in your transformational journey.
Apart from work, Jill loves spending time with her family and friends, loves traveling, and the simple joys of life.
Laura, Patient Navigator
Laura is our patient navigator, who assists patients from the beginning to end of their breast reconstruction journey. She is here to guide patients with all things concerning appointments, surgeries, and paperwork. Laura earned her degree in biology at Kean University and has been in the medical field ever since as she found a passion in caring for patients. She is bilingual in Spanish and English, and takes a great amount of pride in being omnipresent for any patient concerns, no matter the time of day or night.
Laura enjoys keeping up with a healthy lifestyle as well as spending with her friends. We are happy and fortunate to have her as part of our team.
Kathy, Medical Assistant/Patient Liaison
With extensive experience in plastic and reconstructive surgery, Kathy is a veteran medical assistant. She prides herself in providing a warm and kind patient care and advocacy. Kathy goes above and beyond to make our patients feel at ease and ensures they are in a caring environment.
Sanela, Surgical Coordinator
Sanela is our surgical coordinator for Dr. Cyrus Loghmanee and Dr. Dean Cerio. She has been in the field of Plastic Surgery since 2013 and it shows. Sanela’s experience allows her to coordinate surgeries for patients undergoing any surgical procedure and is a patient advocate for ECAPS. She holds degrees in Economics and International Business. From day-to-day practice interactions to patient events and staff education, Sanela is passionate about patient experiences and ensuring the highest level of patient care.
In addition to being a part of this amazing team, Sanela loves to travel and explore new destinations and cultures, she is bilingual in English and Serbian. In her leisure, she enjoys a good book and baking for her family and friends.
Mairelis, Medical Assistant
Mairelis is an experienced medical assistant with a passion for patient care. She is known for her warm welcome, calm demeanor, and gentle touch.
Mairelis became a part of the ECAPS family in 2013 and she continues to expand with the practice providing patient care and administrative support. She is bilingual in English and Spanish and spends her free time with family and friends.
Caitlyn, Patient Coordinator
Our patient coordinator Caitlyn, completed her degree at Bergen Community College and went on to become a Licensed Esthetician. She assists in handling patient care from the first consultation to post-operative recovery. Caitlyn has a contagious smile and truly enjoys helping patients to assure they have the best possible care here at ECAPS.
Salam, Surgical Coordinator
Salam is our surgical coordinator for Dr. Mazen Bedri and Dr. Charbel Chalfoun. She completed her undergraduate degree at Montclair State University with a focus in Athletic Training. Salam found herself in the field of Plastic Surgery since 2013 and has become an expert at navigating patients through their journey here at ECAPS. Salam is known to reply within minutes to phone calls, emails and text messages at any given moment whether at work or from home, and patients adore their relationship with her.
Rut, Patient Coordinator
Rut is one of our newest team members at ECAPS who holds the role as the patient navigator for Dr. Jonathan Keith. She is extremely ambitious and despite being a licensed Medical Assistant, she is continuing her education to become a registered nurse with hopes to become a Nurse Practitioner. She pursues these challenges with amazing energy, all with the goal of being able to treat every aspect of every patient, all with the emotional sensitivity and prowess. She currently navigates patients from scheduling appointments to coordinating referrals and uses her clinical experience during pre and post op appointments in the patient rooms.
Rut is extremely vibrant and passionate about her patients and is bilingual in English and Spanish.
Natalia, Patient Liasion
As the patient coordinator and office administrator for Dr. Charbel Chalfoun and Dr. Mazen Bedri and joined ECAPS in 2018. Natalia assists patients with scheduling appointments and provides patients with a sense of comfort from the initial phone call or office visit throughout their journey. She earned her B.S at Rutgers University, where she studied Psychology and Biology. She is also bilingual in English and Spanish. Natalia has a passion for the medical field and takes pride finding opportunities to help others. She offers every patient a genuine smile and an unbreakable positive attitude.